Phone Tree Hell

October 27, 2006 at 10:02 am Leave a comment

I know that I posted about this before, but IVR’s really anoy me!  Especially the ones that ask you to enter you account number or phone number then the person on the other end asks you for your account number or phone number.  What is the point of entering this information into the IVR system if the system is not going to pass this along to the agent when they answer my call. 

Now there is a web site that will call certain companies for you and ring your phone once they have a live person!  You can read about one man’s test of this system here.

If only the person on the other end hears dead air then the click like I hear when the telemarketers call me!

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